# Subscription Cancellation, Refund, Billing Cycles and Quotas

### Intro

This article explains how subscription cancellations work in GoProxies, outlines refund eligibility, and provides details on billing cycles and traffic quota management.

### Subscription cancellation

GoProxies handles subscriptions manually. If you wish to cancel your subscription, please contact our support or sales team via email, and our team will process your request promptly.

### Refunds

Refunds are generally applicable only if the client has not used the proxy service prior to requesting a refund. Requests for refunds after usage are evaluated on a case-by-case basis at GoProxies’ discretion.

### Billing Cycles

GoProxies subscriptions operate on a monthly billing cycle. Clients are billed monthly for their subscription, and renewal is automatic unless the subscription is canceled.

### Quotas

Each client’s subscription comes with a traffic quota:

**Monthly subscriptions:** Quotas reset at the start of each billing cycle. If a client exhausts their quota before the end of the month, they can top up to continue using the service. The self-service dashboard page includes an upgrade/top up button, which directs clients to contact support or sales to complete the process.

**Pay-as-you-go subscriptions:** Quotas are valid for 182.5 days from the time of purchase. Once the quota is used or the period expires, clients will need to top up to continue using the service.

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